Return & Refund Policy

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging where applicable.

To begin a return, please contact us at [your support email] with your order number and a brief description of the reason for your request. If your return is accepted, we will provide return instructions and the return address.

Please do not send items back without contacting us first.

Personalized and Made-to-Order Items

Personalized, custom-made, or made-to-order items are not eligible for return or refund unless they arrive damaged, defective, or materially different from the approved personalization details.

Please review all personalization details carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at [your support email]. Please include your order number and clear photographs of the issue so that we can review it promptly.

If the issue is confirmed, we will work with you to arrange a replacement, refund, or other appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are not trackable.

Refunds

Once we receive and inspect an accepted return, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are non-refundable unless the return is due to our error or an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please contact us first so we can advise on the best available option.

Contact

For questions about returns or refunds, please contact us at:

liangtianze249@gmail.com
Zach

Return addresses are provided only after a return request has been reviewed and approved. We do not accept unauthorized returns.