Shipping Policy

Order Processing

Morrow Folio items may be made or prepared to order. Processing time can vary depending on personalization choices, selected options, and order volume.

We begin preparing an order after payment has been confirmed. Changes or cancellations may not be possible once production or fulfilment has begun.

Personalized orders—including initials, motifs, charms, insert combinations, or other custom options—typically require an additional 3–5 business days of processing time beyond our standard order preparation time.

Shipping Estimates

Available shipping methods, rates, and estimated delivery times are shown at checkout.

Delivery estimates are not guaranteed. Delays may occur because of carrier operations, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Address

Please make sure your shipping address is complete and accurate before placing an order.

We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete customer-provided address.

Tracking

Where tracking is available, tracking details will be provided after the order has been dispatched.

Delivery Issues

If your order arrives damaged, incorrect, or has a delivery issue, please contact us through our Contact Us page with your order number and relevant details.

We will review the situation and work toward an appropriate solution.

Customs, Duties, and Taxes

Any customs duties, import taxes, or similar charges that apply in the destination country are the responsibility of the customer unless otherwise stated at checkout.